Kenya’s Business Outsourcing Firms Launch Sector Alliance to Drive Jobs and Investment

Four major outsourcing firms have launched the Outsourcing Alliance of Kenya (OAK), marking a coordinated push to grow the country’s business process outsourcing (BPO) and global services sector. The alliance was formed on February 4, 2026 by CCI Kenya, CloudFactory Kenya, Teleperformance Kenya, and Sama Kenya, with Genesis Analytics serving as the secretariat. OAK aims to strengthen industry coordination, advocate for supportive policy reforms, and position Kenya as a competitive destination for global business services. The alliance has set a target of expanding membership to over 20 firms by Q2 2026, while rolling out a roadmap to create 100,000 jobs across the outsourcing and digital services ecosystem. Kenya’s outsourcing sector has benefited from a young, skilled workforce, improving digital infrastructure, and growing demand for nearshore and offshore services from global markets. Through OAK, industry players plan to engage government, investors, and development partners to address regulatory bottlenecks, skills development, and investment incentives needed to scale the sector sustainably. Why This Matters Positions outsourcing as a major job-creation engine for Kenya Strengthens Kenya’s competitiveness in global business services Creates a unified industry voice to drive policy and investment reforms Opportunity Sector Business Process Outsourcing, Digital Services, Employment & Skills Development Investors: Growing demand for scalable, talent-driven service platforms Youth & Professionals: Expanded employment and career pathways in global services Government & Partners: Opportunity to anchor outsourcing as a pillar of economic growth Follow @MotoSeenAfrica for more updates on business, trade, investments, opportunities and economic growth across Africa. Moto Seen Africa — Africa’s View, Seen Clearly. #Outsourcing #BPO #Jobs #DigitalEconomy #KenyaBusiness #GlobalServices #AfricaGrowth